Who We Are

Luz Automation is a smart home consultancy based in the Wrocław / Oleśnica area of Poland, operating under Polish law as a sole proprietorship (JDG). We design, install, and support privacy-first, locally controlled smart home systems built on Home Assistant.

What We Do

We design and install smart home systems using enterprise-grade, locally controlled infrastructure. Our work is centred on Home Assistant OS — a private, open-source platform that keeps your data on your own hardware, not on someone else's server.

Our Core Principle — Anti-Cloud Brittleness

Consumer smart home systems depend on third-party cloud servers that go offline, change APIs, or shut down entirely. We replace those fragile dependencies with robust local infrastructure. Your system works whether the internet is up or not.

Our service tiers ("Sauces") cover: climate control, air quality, smart lighting, water leak protection, security & surveillance, and motorised window treatments. Each is designed to work independently or in combination.

Our Service Model

B2C — Private Individuals

For residential clients, Luz Automation operates on a service-only basis. We provide consultation, system design, installation labour, and software configuration. You purchase your own hardware directly from retailers (we provide a curated procurement list and can assist via our Procurement Concierge service).

This model means you own your hardware outright, deal directly with manufacturers on warranty, and are never locked into our business for replacements or returns.

B2B — Companies & Developers

For business clients, we can supply hardware and services together, invoiced with full VAT via KSeF. Please contact us to discuss B2B project terms.

Terms of Service

By engaging Luz Automation for any paid service — including a Strategy Session, installation, or System Care subscription — you agree to the following terms. The full Service Agreement and Annex A (Fee Schedule) are provided before any work begins and constitute the legally binding contract.

Payment & Fees

All fees are quoted and invoiced in Polish Złoty (PLN) inclusive of 23% VAT. Payment is by bank transfer only — we do not accept cash.

Standard Payment Terms

Invoices are due within 14 days of the invoice date. For project work, a 50% deposit is collected on signing the Service Agreement. The remaining 50% is invoiced on completion.

Late payments are subject to statutory interest under Polish law (Kodeks Cywilny).

Visit Fees

System Care Subscription

System Care covers remote troubleshooting, automation updates, and software maintenance for existing deployments. It does not cover new service tier installations or on-site visits.

On-Site Visits

On-site visits within 75 km of our registered address are included within the applicable service fee. Beyond 75 km, a travel surcharge applies at 2 PLN/km (full round trip). Distances beyond 150 km one-way are assessed individually before booking.

What You Need to Provide

• A working Ethernet / 2.4 GHz / 5 GHz Wi-Fi network
• Clear access to the electrical consumer unit (skrzynka bezpiecznikowa)
• A responsible adult (18+) present for the full duration of the visit
• All hardware for the session delivered and on-site in advance

If these conditions are not met on arrival, the visit may be rescheduled and the cancellation fee (250 PLN + applicable travel) will apply.

Scope of Work

Work performed beyond the scope agreed in your Service Annex will be quoted and invoiced separately at the applicable per-device or hourly rate. Verbal agreement during a visit constitutes acceptance of additional charges.

Hardware & Equipment

For B2C (residential) clients, all hardware is purchased directly by you. We provide a curated procurement list specifying the exact models needed for your system. You are the purchaser of record for all devices and deal directly with the retailer or manufacturer for warranty, returns, and replacements.

Procurement Concierge

If you'd like us to manage the hardware sourcing process on your behalf, we offer a Procurement Concierge service at 300 PLN per session. We place the order using your own account — you remain the buyer. This service is available to B2C clients only and does not affect our service-only billing structure.

SmartWings Blinds — Important Notice

Motorised window treatments are offered as new installations only. We do not retrofit or motorise existing manual blinds or curtain rails due to hardware inconsistency and long-term reliability concerns.

Workmanship Warranty

All installation work is performed with reasonable professional skill and care, in accordance with Polish technical standards and our SEP G1 electrical certification where applicable.

Installation workmanship is warranted for 90 days from the date of service. This warranty applies to defects directly caused by our installation work. It does not cover hardware failure, manufacturer firmware updates, network changes made by you, or third-party software modifications.

Limitations of Liability

Luz Automation is not liable for service interruptions or system failures caused by factors outside our control, including but not limited to:

• Hardware defects or manufacturer firmware updates (Sonoff, IKEA, Aqara, Reolink, Philips, SmartWings, and others)
• Changes to third-party cloud APIs or communication protocols
• Internet service provider (ISP) outages affecting remote access
• Radio frequency interference (Zigbee, Wi-Fi, Z-Wave) from neighbouring devices
• Power grid interruptions beyond the capacity of the installed UPS
• Modifications made by you or any third party to the Home Assistant configuration after handover
• Expiry of your Nabu Casa subscription (remote access and cloud backup are your ongoing responsibility)

A Note on Nabu Casa

Nabu Casa is an optional third-party subscription (~320 PLN/year) that enables secure remote access and encrypted cloud backup for your Home Assistant system. We strongly recommend it and assist with setup, but it is your own subscription — paid directly to Nabu Casa, Inc. — and is not included in any Luz Automation fee.

Privacy Policy

We take privacy seriously — it is, after all, the founding principle of everything we build. This policy explains what personal data Luz Automation collects, why, and how it is handled.

This policy applies to data collected through this website and through your engagement with our services. It is written in accordance with Regulation (EU) 2016/679 (GDPR) and the Polish RODO legislation.

Data We Collect

Website Inquiries

When you contact us via our website contact form or email, we collect your name, email address, and the content of your message. This data is used solely to respond to your inquiry.

Client Engagements

For service agreements, we collect the information necessary to deliver the service and issue invoices: name, address, NIP (if B2B), phone number, and email.

Smart Home Systems

The Home Assistant systems we install collect and process data locally on your own hardware. This includes presence and occupancy patterns, temperature and humidity readings, energy usage, and device states. We do not have access to this data after handover, except when you grant us explicit temporary remote access (via Tailscale) for maintenance purposes.

You Are the Data Controller

For all data generated by your smart home system, you are the data controller under RODO/GDPR. Luz Automation acts as the installer and does not collect, store, or process your home data on our own systems. Your data stays on your hardware, in your home.

How We Use Your Data

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not use your data for automated decision-making or profiling.

Data Retention

Inquiry data: deleted after 12 months if no service agreement follows. Invoice and contract data: retained for 5 years in accordance with Polish accounting law. Remote access session logs: retained for 90 days.

Your Rights

Under GDPR / RODO, you have the right to:

• Access — request a copy of personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data (subject to legal retention requirements)
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interest

To exercise any of these rights, contact us at office@luzautomation.pl. We will respond within 30 days.

You also have the right to lodge a complaint with the Polish supervisory authority: Urząd Ochrony Danych Osobowych (UODO), ul. Stawki 2, 00-193 Warszawa — uodo.gov.pl.

RODO / GDPR Compliance

Luz Automation is committed to operating in full compliance with Regulation (EU) 2016/679 (GDPR) and its Polish implementation (RODO — Rozporządzenie o Ochronie Danych Osobowych).

The smart home systems we design are built with data minimisation and local processing as core architectural principles — not as afterthoughts. We do not recommend or deploy integrations that send personal home data to external commercial servers without explicit client consent and clear necessity.

This privacy policy was last updated in January 2026. We will notify active clients of any material changes by email.

Governing Law & Contact

These Terms of Service and Privacy Policy are governed by Polish law. In the event of any dispute, Polish courts have jurisdiction.

This page is published in English as our working language. The Polish-language version is the legally governing text. In the event of inconsistency between versions, the Polish version prevails.

Get in Touch

Legal Review Notice

These terms are published in good faith and reflect Luz Automation's standard operating practices. They have been drafted for review by a qualified Polish legal practitioner (radca prawny) before formal enforcement. If you have questions about specific clauses, please contact us directly.